Administration Officer / Medical Receptionist

About the Role

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An opportunity exists within our Cancer Care and Treatment Centre in Midland for a Medical Administration Officer to join the team. This opening is a full-time position, providing administration, secretarial and reception support for our Oncology and Haematology treatment departments. You will be responsible for patient admissions and discharge, ensuring accurate appointments are booked, patients are billed correctly, and paperwork processed accurately and in a timely fashion. This role will report to the Administration Manager, working Monday to Friday shifts during our standard daytime business hours.

Key Responsibilities:

Welcoming patients, collecting and entering personal details

Scheduling appointments

Triaging referrals to Radiation & Medical Oncologist

Answering telephone calls and responding to enquiries

Entering and processing patient billing and balancing daily banking

Monitoring and assessing the administration care path of all patients

Maintaining and managing patient information

Possessing basic knowledge of medical terminology

Possessing basic knowledge of Medicare and DVA claims

Supporting Icon’s WHS Officers and committees to effectively carry out their responsibilities

Administration Officer Skills & Experience:

Relevant professional hospital or day procedure centre reception experience highly desirable, including the use of electronic practice management systems

Experience with Windows (or similar) programs e.g. Email, Word

Broad understanding of medical reception and radiation oncology or hospital inpatient services including health insurance funding

Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner

Demonstrated effective interpersonal communication and collaborative problem-solving skills when managing difficult and sensitive issues with team members, patients, their families, doctors and other customers

Ability to work cooperatively and effectively as a team member, supporting the Icon values to achieve the Vision and Mission of Icon

Ability to establish successful customer relationships with team members, patients, doctors and other customers by ensuring needs and expectations are understood and managed in a timely and effective manner thereby enhancing clinical services

Ongoing development of skills and knowledge by participating in training and development programs to ensure competence to meet operational needs, achieve strategic goals and engage team members in their work

About Icon

“Opportunities come at Icon that you don’t get at other places. It also means there are endless professional development opportunities with different projects. Open your mind – see what possibilities are out there in Icon.” – Georgina Whelan – Site Manager, Icon Cancer Centre 

Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision – to deliver the best care possible, to as many people as possible, as close to home as possible.

We bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally. This care is delivered by a strong, experienced and passionate multidisciplinary team.

Patients are at the heart of everything we do. Our care is truly end-to-end. Our growth is fast. Our technology is cutting edge. And our social impact is global.

Here’s why our people choose us 

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.

Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.

Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

Opportunity, at Hand: We’re constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

A few of our benefits

Valued rewards and recognition program

Structured professional development program

Access to novated lease options via our partner RemServ

Access to paid parental leave

Access to clinical and non-clinical education programs

Employee Assistance Program

Excited to join us?

At Icon, build relationships that matter. Apply Now because At Icon, You Can.

Visit https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people. 
 
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19. Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.