Job Description
The purpose of this role is to build relationships with a defined portfolio of small and medium enterprise customers, acting as the main point of contact for all account needs and providing an exceptional customer experience. Via a telephone account management model, drive the retention and renewal of existing business through proactive and ongoing customer engagement.
Responsibilities:
Establish and/or maintain a direct relationship, primarily through telephone contact, with defined customer base to understand their business goals, needs and issues Develop ongoing customer engagement/account plans and proritise portfolio of customers Drive marketing activities and work with customers to propose suitable products, services and upgrades to maintain and grow revenue Identify and win new business through sustained contact with the customer, and by building a sales pipeline and opportunity management Successful completion of sales administration activities to enable tracking of customer interactions and engagement Partner with internal subject matter experts and external partners to identify and deliver customer solutions Conduct regular health checks with customers and liaise with relevant Vocus support areas to achieve issue resolution, and ensure ongoing customer retention and satisfaction Track and manage upcoming contact end dates and business renewals Partner with internal business areas i.e. Billing to resolve any issues and problems faced by customers, and deal with complaints to maintain trust Skills:
Minimum 4 years’ experience in sales Ability to be persistent and answer objections Natural ability to connect with people via phone Exceptional written and verbal communication skills Good research skills and the ability to translate information into resonating statements Highly organised and timely with follow up Ability to ensure consistency of standards/procedures and promote efficiencies Negotiation, conflict management skills Outstanding commitment to customer service and internal and external customer experience Capable of building strong and effective working relationships with key internal and external stakeholders across different cultures Problem-solving skills View more student jobs in Perth.
This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.
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