Junior Account Manager

About Freelancer.com

Twelve-time Webby award-winning Freelancer.com is the world’s largest freelancing and crowdsourcing marketplace. We connect millions of employers and freelancers across the globe, and every day thousands of jobs are posted, bid on, negotiated, and managed through our site.

We think it is pretty cool that our marketplace hosts a real life economy, where work is undertaken in every area you can think of. From design, writing, data entry and software development; through to sales, marketing, accounting and legal services – even NASA uses us!

You will be working out of our Sydney HQ as well as liaising with our global team of Account Managers based out of our Sydney, London, Vancouver, Manila, and Buenos Aires offices.

About the Role

Freelancer.com is looking for a Junior Account Manager that lives and breaths everything technology! You will be responsible for guiding a wide variety of clients through the site, finding the best freelancers to complete their projects, and hitting monthly targets to drive revenue for the Account Management team.

You will be solving problems for a diverse range of industries, businesses and entrepreneurs; on the other you will help provide people with employment opportunities. If you are excited by the thought of seeing these connections and projects come to life, then we would love to hear from you.

Requirements

Key Responsibilities:

• Connecting clients to our top global network of freelancers and making suitable recommendations for their projects
• Effectively articulate complex information to a variety of technical and non-technical users
• Serve as a product expert advisor to clients to ensure their business goals are met
• Ensuring individual and team revenue targets are met on a monthly basis
• Finding opportunities to upsell or retain clients for future projects
• Building relationships with our pool of elite Preferred freelancers
• Provide exceptional customer service through email, calls or live chat sessions at all times.
• Handle and investigate client issues and recommend solutions in a timely manner
• Work cross-functionally across different internal teams to ensure top user experience is delivered

Must-haves:

• Excellent communication skills – verbal and written; ability to express complex ideas, simply and concisely
• Has worked with KPIs or targets
• Ability to multitask efficiently
• Can work with minimal supervision and self-starter

Nice-to-haves:

• A degree/diploma in business/marketing/communications, or any related discipline
• Interest in tech and the start up community
• Experience in a customer-facing sales role, particularly experience working via phone, email and chat

Benefits

• A meritocratic culture with the ability to take ownership and fast track your career.
• Weekly Town Halls with the all important Q&A session with the CEO (you really can ask him anything)!
• Friday lunches – We finish each week with a catered lunch. Every Friday we offer a different cuisine from local restaurants.
• Fully stocked kitchens + yes we do have beer taps (and a bar with a killer view!)
• Hack-a-thons – Get hacking and programming in this quarterly company-wide where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more.
• Fun events (we once built a soccer stadium in the office with two tonnes of turf).
• Located at Grosvenor Place – Home of Freelancer HQ, this iconic building and location with harbour views with weekly and complimentary classes, activities, events, promotions, competitions and deals.

Just when you thought it couldn’t get any better:

• Change lives every day – Everything we do as part of our jobs contribute to improving the lives of our users on a global scale. Our mission is to provide one billion jobs. Not many companies actually make a difference like Freelancer does in providing opportunity and income to people all around the world.
• Fast-track your career – We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the technology industry.