Room Attendant – Housekeeping

Clean guest rooms in line with the Hilton Brand Service Standards so that guests comment on the cleanliness and return to the hotel on multiple visits through attention to detail when cleaning rooms including air vents, shower grates and Kettles

Manage and maintain a clean and tidy working environment including storage areas and trolleys

Report any missing or damaged items to the Housekeeping Supervisor

Work safely with chemicals and equipment to assist with the cleaning process whilst maintaining safe practices of work

Answer guest queries in a polite and helpful manner

Work with the Housekeeping Department to ensure a high level of customer service standards

Maintain the productivity levels set by the hotel whilst ensuring that company standards are met

Flexibility with rostered times is essential – shifts times vary, you may start as early as 5:00am and finish as late as 9:30pm depending on the shift you are working and based on business demands

Participate in cleaning and maintaining public area spaces in the hotel

Action miscellaneous job request in relation to public area and guest rooms

Conducting duties such as delivery of linen, towels and rollaway beds

Attend to the pool, gym and public bathrooms ensuring cleanliness of the areas as well as sanitisation and stock levels

Shifting stock and manage stock par level of cleaning materials for the Housekeeping department

Assisting in various areas of the Housekeeping department where help is needed

Manual handling to rearrange furniture set up in guest rooms and to fix broken furniture

Maintain Room Attendant equipment such as vacuum cleaners

Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.