Customer Sales & Service Consultant

The Role

We are looking for multiple Sales and Service Consultants to join our successful team in Adelaide! This will be a hybrid working approach both at home and in office. You will be the first point of contact for new and existing customers and will be focused on converting enquiries into sales and retention outcomes.

These roles will see you working in a high pressure, repetitive natured environment, whilst handling challenging customer conversations and navigating complex systems. You will see yourself working in a highly agile environment as the result of business changes/needs. If you are looking for the next corporate step in your customer service career, IAG is the organization for you. There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals. We offer flexibility, an attractive work-life balance attitude, and an engaging team environment.

Start Date: 31.03.2023. Monday – Friday Rotational roster, 8am – 8pm, Full Time & Part Time Permanent Roles. 

Training: This will be a combination of virtual and in office, beginning from the start date, and will run for 7 weeks. Monday to Friday fixed 8.30am – 4.30pm. We do require your commitment to the full-time training. 

Key Responsibilities: 

• Phone based role as the first point of contact for new and existing customers
• Assisting with insurance enquiries whilst delivering fantastic customer service
• Upselling and cross selling products and services
• High volume of calls in a fast-paced environment
• Sharing knowledge and expertise on products and services
• Meeting compliance and exceeding targets

Skills & Experience

• Experience achieving results, meeting targets and exceeding KPIs
• Ability to work autonomously in a virtual working environment under skills and experience
• Customer service experience, including managing complaints and negotiations
• Experience can be from contact centers, sales, hospitality, retail and/or others
• Traits such as initiative, resilience, courage and the ability to problem solve
• Happy to work alone at home engaging with your team via instant messaging
• To Work from Home, you will need: high speed internet connection and a private home office set up and training will be completed virtually.